It is undeniable that quality is the life of an enterprise. So what does the quality department do every day? Can other departments replace the quality department? This article summarizes some specific daily work of the quality department, let's take a look.
1. Feed management
Have clear inspection standards;
The acceptance process should be clear;
The sampling method needs to be correct;
On-site assessment of suppliers shall be conducted regularly;
Regular statistics on the quality status of raw materials supplied by suppliers;
The supplier's product quality should be communicated with it in a timely manner;
There should be clear supplier assessment methods;
Suppliers should have corresponding solutions for continuous quality problems;
Supplier's product quality should be tracked in time after improvement;
Clearly stipulate the method of liability for losses caused by the quality of raw materials of suppliers, and make it clear in the corresponding contract
The personnel of the incoming inspection team should have the necessary professional knowledge and professional quality;
The incoming inspection report should be clear and kept reasonably;
When there is a slight quality problem in the raw materials, and the production workshop is in urgent need of use, there should be a clear special procurement procedure and a special procurement approver should be specified;
There should be clear procedures for emergency releases, and stipulations of emergency release approvers;
Unqualified raw materials must have a clear disposal method;
It is stipulated that the returned products should be returned in time.
2. Process management-personnel
Reasonably equipped process inspection and monitoring personnel;
The capabilities and qualities of process inspection and monitoring personnel should meet the requirements;
The intensity of process inspection and monitoring should meet the needs of enterprises to prevent non-conforming products in products;
There are clear measures for how to deal with non-conforming products in process products;
When the product fails, the information should be transmitted in time;
The reasons for non-conforming products should be clearly analyzed by who;
The statistical technology used in the process should meet the needs of the enterprise;
Process inspection and monitoring personnel must have good communication channels with each workshop, and form the concept that product quality is manufactured, not tested;
The special requirements of product orders must be able to be passed to the process monitoring personnel in a timely manner.
3. Process management-documents and standards
Have accurate, suitable and sufficient operation instructions;
Have accurate, appropriate and sufficient process inspection standards;
Have clear process inspection process and quality control points;
There are process inspection records / supervision and monitoring records that are true and feasible;
There are procedures for exception handling in the documentation process;
The right to release semi-finished products should be clearly specified;
Documented process inspection status standards and distinctions, and effective implementation;
There are related quality problems and statistical analysis.
4. Finished product management
Have clear product inspection standards;
The ability and quality of the personnel of finished product inspection (including laboratory technicians) must meet the corresponding requirements;
The sampling method of finished product inspection should be reasonable;
The special requirements of each customer / order are delivered to the relevant personnel accurately and without error;
Documents stipulate the identification method of finished products and are effectively implemented;
There are effective methods to prevent the missing inspection of finished products;
There are documented procedures for handling exceptions in finished products, such as processing methods and approval authority;
Who approves the inspection result of the finished product;
Whether the finished product can be released in a special way, such as the degree to which the special release can be made, the approval authority should be clearly stipulated;
The finished product inspection report must be clear and reasonably kept, and the finished product inspection report can be traced back to the corresponding production group, batch number, date and important raw materials;
Have a record of shipment supervision and installation and complete records;
To establish a long-term backlog inventory regular reporting system;
The overstocked products must be re-examined and confirmed before leaving the factory.
5. Monitoring and measuring device management
The measurement / testing is not prepared to form a unified management of the ledger, and the ledger should be dynamically managed and updated regularly;
Each quality inspection process should clearly specify the name of the instrument used;
The accuracy of the measurement / detection equipment must meet the requirements for measurement;
Measurement / testing equipment shall be calibrated regularly (outside / inside) as required;
The use status label of the measuring equipment should be clear;
The environment used by the metering equipment must meet the environmental conditions required by the equipment itself;
Complex measurement equipment should form operation instructions to guide employees how to operate;
Testing equipment should be regularly maintained and filed.
6. Quality assurance-system promotion and assessment
Establish a complete quality management system (from design-trial-production-production-test-shipping-service);
The overall management structure should be complete, and the management functions at all levels should be clear;
The quality objectives are specified in the form of documents and understood by employees, and decomposed into various departments and implemented;
Relevant units must control the collection, distribution, and borrowing of quality records;
The status of each product in the production process is marked and traceable;
Customer complaints are handled in a timely manner and regular customer satisfaction surveys are conducted;
Regularly evaluate and improve the operation of the system.
7. Quality assurance-quality plan
Before production, there is a perfect quality plan (operation instructions / processing technology / quality records / sanitary assurance measures / determination of quality control points), especially whether there are special regulations for special products;
The customer's requirements are well known by the relevant quality management personnel;
All relevant personnel have undergone on-the-job training, and only after passing the examination can they be employed, and have corresponding records;
Analyze and identify possible abnormalities and take preventive measures;
Carry out 5S, QC and other activities that contribute to quality improvement;
Involving product changes, a written countersign must be confirmed, and the corresponding quality should be re-inspected and confirmed and have corresponding records;
All stages of quality control ensure that no missed inspections occur and are supported by corresponding methods or procedures.
8. Quality assurance-systems, documents and others
There must be a clear reward and punishment system within;
The work responsibilities of each employee should be clear;
Reasonable and clear regulations should be made for various work processes;
This department can get the latest version of technical documents;
The file is safe and reliable, easy to index and use, and can prevent misuse of the file;
Employees are properly trained to ensure that they are qualified for the job;
The company's superior documents and ideas are communicated downward in time;
Established good communication with other departments.
9. Customer complaints
Every customer complaint should be answered as quickly as possible, and try to satisfy customers;
There must be clear regulations on the process of handling customer complaints and who will handle them;
The content of the customer's complaint response should be appropriate, and the document clearly stipulates the approver;
Each customer complaint must be analyzed for the corresponding reasons, and the necessary corrective and preventive measures have been formulated and standardized;
Regular statistics and analysis of customer complaints;
Complaints about the timeliness of delivery should also be counted and managed.
10. Physical samples (or pictures)
When it is inconvenient to express in words or unclear in words, a physical sample should be sealed or photographed as a reference;
Whether the physical samples (pictures) are divided into qualified limit samples and unqualified limit samples, let employees clearly judge the standard;
Whether physical samples (pictures) are regularly confirmed and updated;
There are physical samples (pictures) in the feeding, manufacturing process, and finished products that are easy to refer to where needed.
Store physical samples (pictures) reasonably so that they are not easily deteriorated.
