1. Professional image is trustworthy
2. Click on the company WeChat to see the other party's company and real name. Let customers see who is serving me, provide identity credentials, and user trust is the prerequisite basis for determining whether users can stay in your customer base for a long time. As an important window built by a person, Moments of Friends is set up on the external information page of the Weisheng·Qiwei Butler Historical Moments of Friends function to narrow the distance with users and allow users to have a high degree of trust.
2. The setting of group welcome is very simple
. Add the commonly used greetings, and the group owner only needs to select the configuration. After the setting is completed, when a new member joins the group chat, the welcome message will be sent automatically. If multiple users join the group at the same time within a short period of time, the welcome message will be combined into one and sent out. In addition, the customer group welcome message can be inserted into the "customer nickname". After the welcome message is sent, the "customer nickname" will be converted to the WeChat nickname of the new group member or the corporate WeChat name.
3. The enterprise WeChat customer group also comes with a "quick reply" function, which is equivalent to a library of words, making it more convenient to reply to customers.
Weisheng·Qiwei Butler Material Library adds commonly used follow-up materials, recent activity information, product introductions, etc. to the chat sidebar to facilitate employees to find materials, improve work efficiency and communication accuracy; materials support text, pictures, Posters, videos, documents, etc.
4. One-click mass
messaging for customer groups Mass messaging is an indispensable and important operation step in community operations. Mass posting can reach the most people at the fastest speed, improve operational efficiency and save costs. Enterprise WeChat currently restricts administrators to only 4 mass posting opportunities per month. Employees can only send one message to one customer group a day, and can only send 200 groups a day, and each customer group can only receive one group message per day.
5. Group chat for assigning resigned members.
When an employee resigns in the company, the customers they bring will automatically add new members to succeed in 24 hours. It improves the work efficiency of corporate operators and reduces the risk of reduced customer experience caused by employee resignation and handover.
6. Join the group chat (the never-expiring group entry QR code)
Enterprise WeChat [Join the group chat] supports group, stand-up, mini-program, official account and other scenarios, and the live code will not expire. If it is automatic, there are 5 group chats at most, and each group has a maximum of 200 people. The group activation code provided by Weisheng·Qiwei Manager can freely set the number of group members, and the number of groups is not limited, which is more convenient to use.
7. User anti-harassment
enterprise WeChat has certain management capabilities for the operation of the community itself, such as the keyword auto-reply function of the customer group, and in the latest version of the official version of the company, the anti-harassment function of the customer group is grandly launched. The function has four advantages: anti-advertising, anti-harassment, anti-sweeping, and group blacklist. It is very easy to use for the management of users who do not comply with the norms in the group, and meets the needs of users to purify the community environment.
8. Group deduplication function
When we have operated many customer groups, how can we avoid customers from repeatedly entering the group, occupying resources or enjoying multiple group activities? With the group de-duplication function of enterprise WeChat, the enterprise can filter customers who repeatedly join multiple customer groups based on the group owner and group name. Notify the group owner to remove it after confirmation, reduce the cost of staff operating the customer group, and make each customer group member more refined.
I hope my sharing is helpful to you, welcome to pay more attention~