If a user forgets their screen time password or the screen time password of a member of the "Family Sharing" group, please follow the steps below.
Reset the screen time password for your personal device on a Mac
1. Make sure that your Mac has been updated to macOS Catalina 10.15.4 or later.
2. Choose Apple menu> "System Preferences", then click "Screen Time."
3. Tap "Options" in the lower left corner.
4. Click "Change Password", and then click "Forgot Password?".
5. Enter the Apple ID and password* used to set the screen time password.
6. Enter the new screen time password, and then enter it again to confirm.
If the user turns on "Share between devices", after resetting the screen time password, the new password will be automatically updated to these devices.
Reset the screen time password for your child's device on a Mac
If the user uses "Family Sharing" to manage the child's account, the password reset option will not appear on the child's device. On the family organizer’s device, follow the steps below to reset the screen time password for your child.
1. Make sure that your Mac has been updated to macOS Catalina 10.15.4 or later.
2. Choose Apple menu> "System Preferences", then click "Screen Time."
3. Select the child's name from the drop-down menu on the left sidebar.
4. Tap "Options" in the lower left corner.
5. Click "Change Password", and then click "Forgot Password?".
6. Enter the Apple ID and password* used to set the screen time password.
7. Enter the new screen time password, and then enter it again to confirm.
If the user turns on "Share between devices", after resetting the screen time password, the new password will be automatically updated to these devices.
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