How does the buyer’s refund reason affect the shop and how to deal with the buyer’s refund?

One thing that many merchants have more headaches is buyer refunds. There are various reasons for buyer refund 1. Next, I will summarize some common refund reasons and solutions for users.
First of all, many merchants believe that the refund reason requested by the buyer has no effect on the store. Whether it has any impact or not, it depends on the refund reason selected by the buyer. Common refund reasons on Taobao are: ① , Refund of freight; ②, the received product is damaged ③, the product is sent wrongly or missed; ④, the product needs to be repaired; ⑤, the invoice dao problem; ⑥, the received product does not match the description; ⑦, the product quality problem; Shipment at the agreed time. ⑨. Others
1. The delivery is too slow and the receipt is refused.
Buyers are obligated to receive the shipment. Rejection and other reasons are the buyer's responsibility, and the buyer needs to pay the shipping fee (including free shipping products). You also tell the buyer not to accept the item if it arrives, or he will have to pay a return fee. Then you can notify the courier to intercept the shipment, and the shipment will be intercepted and returned when it arrives at the dispatch site. When you receive this, you will confirm the refund.
2. What should I do if the buyer applies for a refund only after receiving the goods?
Negotiate with him, understand the reason for their application, and then think specifically about whether there is a solution that can be solved without a refund. It is recommended that the buyer modify it to a return refund, and guide the buyer to modify the type of after-sales problem. Only the refund will be modified. For a refund of the return, if it fails, you can only apply for customer service to intervene.
3. The buyer does not want to express for other reasons
a. Contact the express to return
b. Ask the buyer to sign for the return.
4. Shipped but not signed. The refund
here is basically the buyer applying for a refund in the logistics and distribution, but the merchant can disagree with the refund. The merchant can click "reject the refund" in the after-sales order processing. If the buyer continues to apply after the rejection, the merchant will again After the rejection, when the buyer applies for the third time, the merchant can apply for platform intervention. If the merchant has any objection to the processing result of the platform, it can appeal to the WeChat official account, vTube or the order.