A reader left me a message: My leader technology is very good, but I don't know how to report, will there be a future?
The problem of communication among technicians is common. Today we will talk about communication among technicians.
The importance of communication is self-evident. Most occupations and positions have requirements for communication skills. For example, product managers must know how to dig out the real demands behind user behaviors, be persuasive, guide the demand side to think more comprehensively, and then propose higher quality solutions. demand. Communication requires both "ditch" and "communication", which is two-way.
For a long time, engineers have had an inexplicable fear of communication, which can also be said to be an "occupational disease". The working tools of engineers are computers. Taking software development as an example, it requires long-term concentration. It takes some time to re-enter the state. Therefore, after working as an engineer for a long time, they prefer to spend time dealing with computers and are afraid of communicating with people. The more afraid they are, the more they avoid, the less developed their communication skills are, and the harder it is to communicate with people.
Many engineers have a misunderstanding, thinking that they do not need strong communication skills if they take the technical route, and even give up the exercise of communication skills. As everyone knows, in front-line Internet companies like BAT, senior engineers place great emphasis on communication and coordination skills. First-class technical architecture also requires first-class publicity and implementation, so that everyone can understand its design concept and use it better.
This article attempts to explain communication from a rational and engineering perspective, helping engineers better understand the nature of communication and communicate with others in a more efficient way. By dismantling the entire communication process, the communication information flow can be obtained, as shown in the figure.
Diagram Communication Information Flow
The whole process of communication includes the following seven elements:
speaker
The information sender is the information source in the information theory model. The difference in the speaker's cultural background, knowledge structure, experience, gender, occupation, hobbies, ability and other aspects determines the difference in the content of the information he transmits.
Listener
The audience, that is, the party receiving the information (sink). The purpose of the speaker is to convey information to the hearer, and expect some kind of response. Like speakers, audiences are also different, including language, culture, knowledge structure, gender, age, occupation, experience, hobbies, etc. For a good speaker, these differences must be considered before he transmits information, which in turn affects his design of the content and method of speaking.
In the specific communication process, the roles of the listener and the speaker are not absolute, but they are constantly changing positions. They are the main body of communication.
information
Information is the thoughts and feelings that the speaker wants to express, and is the object of communication. It is invisible and intangible, and must be conveyed through language symbols, gesture language symbols, etc.
medium
To transmit any signal, there must be a vehicle, that is, a channel, a medium in instant communication. The most basic communication media are sound waves and light waves. As the communication media become more and more diverse, it is more and more important for speakers to know their characteristics and learn to use them skillfully.
Since the medium will have an impact on the signal, even without considering encoding and decoding, it is difficult for the signal sent by the speaker to be exactly the same as the signal received by the listener.
Scenes
The scene, also known as the background, is the time and place where the communication takes place. Any communication always takes place in a certain scene, including a specific scene, as well as a social and historical scene. Scenes will have different impacts on communication, therefore, speakers must have the ability to change communication strategies according to changes in actual situations.
interference
Interference may come from some external stimuli, such as noise, latecomers, etc., or it may come from the interior of the communicating subject, such as sudden discomfort in a certain part of the body, desertion of thoughts, etc.
Interference can affect the speaker as well as the hearer, preventing the smooth flow of information. It is impossible to eliminate distractions, and successful speakers are able to cope well with all kinds of distractions and reduce their impact.
the feedback
Feedback is originally a concept of electronic engineering. Here it refers to the listener's response to the received information during the speaking process. In the communication process, the speaker transmits information to the listener, and the listener will produce a certain reaction after receiving the information, and this response information is transmitted to the speaker, and has an impact on the output of the speaker's information, which is Information feedback in communication. The form of feedback includes verbal form and non-verbal form, such as cheering, booing, clapping, shaking the head, behavior of getting up and leaving the venue, etc.
After learning the seven elements of communication, let’s talk about the five principles of effective communication:
First, speak human language and speak in a way that the other party can accept . Especially in highly professional fields, such as computer, finance, law, etc., professionals often ignore the other party's mastery of professional knowledge, and they are full of professional vocabulary as soon as they open their mouths to communicate, making the object face question marks. Obviously this is invalid communication .
The correct way is to use colloquial expressions to explain professional field knowledge. For example, to explain blockchain technology to friends who are not computer majors, don’t talk about consensus algorithms, decentralization, encryption algorithms, etc., you can use metaphors To explain it in a simple way, comparing the blockchain to men and women falling in love, posting on the circle of friends, showing affection, promising to love each other for a lifetime, and being known to all other marriageable men and women, this is the application of the blockchain. If one day a certain party breaks the promise, don’t think it’s enough to delete the photos, because the piles are recorded by all married men and women, and cannot be deleted or changed. This is blockchain technology.
Second, important things are said in person . In the era of the mobile Internet, people communicate with each other in a variety of ways, such as emails, text messages, telephone calls, video calls, etc. These communication methods are all online, not face-to-face. In fact, the most effective way of communication is face-to-face communication. Even Zhang Xiaolong, the inventor of WeChat, once gave advice to everyone: Put down your mobile phone and chat with people more.
Therefore, important things should not only be said three times, but more importantly, said in person, such as young people expressing their love for each other, borrowing or repaying money from others, business negotiations, etc. In face-to-face communication, in addition to verbal expression, body language and eye contact can also be used to help convey information more effectively.
Third, find a quiet place and speak calmly . In the seven elements of communication, we know the influence of interference factors on communication effects. Choosing to communicate in a quiet environment without outsiders or noise disturbance can reduce interference factors and help improve communication effects.
At the same time, in the process of communication, try to keep your emotions calm, and avoid communicating important matters when your emotions fluctuate greatly.
Fourth, improve the quality of communication through rich media . In some important business communication occasions, such as project plan presentations, etc., multimedia methods such as PPT, charts, and videos can be used to help both parties communicate more efficiently. Human thinking is perceptual, and seeing is believing, so some complex program demonstrations can better express intentions by using video animations.
Fifth, adjust the communication method according to the feedback from the other party . Communication is two-way. In addition to the speaker expressing the information he wants to convey, it is also necessary to use the listener's feedback to verify whether the listener has completely received the information the speaker wants to express. When the speaker receives the feedback from the listener, he should supplement and correct the information in time. This is a very important but often overlooked link.
Above, we have learned the seven elements of communication and the five principles of communication. In the workplace, it is a very common scene for superiors to assign work tasks to subordinates. In such a small scene, the problems that are prone to communication are fully reflected.
For example, some managers in China can’t explain the tasks clearly, let alone whether the employees are clear about the details of the tasks. These managers usually say, “Don’t make me say it a second time.” “You don’t understand me well enough.” !”. However, in some companies in Japan, the situation is quite the opposite. Japanese managers will say it 5 times when assigning tasks.
Professor Bao Zheng of Renmin University of China, who drafted the "Huawei Basic Law" for Huawei, is also my teacher. He once described how Japanese companies arrange work like this:
For the first time, the manager said: "Watanabe, please do one thing for me." Watanabe was ready to do it.
The second time, the manager said: "Don't worry, please repeat it again." Watanabe repeated it.
The third time, the manager said: "What do you think is the purpose of doing this?" Watanabe repeated the purpose.
For the fourth time, the manager said: "What accidents do you think will happen when you do this? You have to report to me, and you can make your own decisions when you encounter any situations?" Watanabe said: "If you encounter In case A, I will ask you for instructions, and in case of case B, I will solve it myself.”
For the fifth time, the manager said: "Do you have any better ideas and suggestions?" Watanabe talked about his own views.
Finally, it needs to be emphasized that communication is not difficult and can be learned and trained. Communication is two-way, spiral and in-depth. Good communication can improve work efficiency and get twice the result with half the effort. Good communication skills are also the foundation of career development. To become a professional in the workplace, you start with cultivating your communication and expression skills.
The above content is excerpted from the best-selling book "The Way of Technical Personnel Practice", the author Huang Zhekeng, who served as the vice president of technology of Yiyao.com, CTO of Haier Agricultural E-commerce, CTO of Zhongtong Commercial, technical director of Yihaodian, etc.; published the best-selling book " "The Top of Technology Management"; the founder of the technology media "Technology Leadership", with 300,000 followers on the whole network; good at digital transformation of enterprises, growth of technical personnel, new technology application and innovation, etc.
Click [ read the original text ] to place an order now