weixin-java-mp集成×××公众号自带客服功能

电脑端登录公众号管理后台,【添加功能插件】开通客服功能,输入"人工客服"接入客服热线

weixin-java-mp集成×××公众号自带客服功能代码

增加TextBuilder.java文件 内容如下：

public class TextBuilder extends AbstractBuilder {

@Override
public WxMpXmlOutMessage build(String content, WxMpXmlMessage wxMessage,
WeixinService service) {
WxMpXmlOutTextMessage m = WxMpXmlOutMessage.TEXT().content(content)
.fromUser(wxMessage.getToUser()).toUser(wxMessage.getFromUser())
.build();
return m;
}
public WxMpXmlOutMessage buildKf(String content, WxMpXmlMessage wxMessage,WeixinService service) {
WxMpXmlOutTextMessage m = WxMpXmlOutMessage.TEXT().content(content)
.fromUser(wxMessage.getToUser()).toUser(wxMessage.getFromUser())
.build();
m.setToUserName(wxMessage.getFromUser());
m.setFromUserName(wxMessage.getToUser());
m.setCreateTime(System.currentTimeMillis() / 1000l);
m.setMsgType("transfer_customer_service");
return m;
}

}

增加MsgHandler.java

@Component
public class MsgHandler extends AbstractHandler {

@Resource
private WeixinService weixinService;

@Override
public WxMpXmlOutMessage handle(WxMpXmlMessage wxMessage, Map<String, Object> context, WxMpService wxMpService, WxSessionManager sessionManager) throws WxErrorException {
    WeixinService weixinService = (WeixinService) wxMpService;
    if(wxMessage.getMsgType().contains("text")) { //收到的是文本消息
        //回复转人工服务
        if("人工客服".equals(wxMessage.getContent())){
            return new TextBuilder().buildKf("感谢关注", wxMessage, weixinService);
        }
    }
}

增加WeixinService.java文件，内容如下

@Service
public class WeixinService extends WxMpServiceImpl {
private final Logger logger = LoggerFactory.getLogger(this.getClass());

@Autowired
protected LogHandler logHandler;

@Autowired
protected NullHandler nullHandler;

@Autowired
protected KfSessionHandler kfSessionHandler;

@Autowired
protected StoreCheckNotifyHandler storeCheckNotifyHandler;

@Autowired
private WxMpConfig wxConfig;

@Autowired
private LocationHandler locationHandler;

@Autowired
private MenuHandler menuHandler;

@Autowired
private MsgHandler msgHandler;

@Autowired
private UnsubscribeHandler unsubscribeHandler;

@Autowired
private SubscribeHandler subscribeHandler;br/>@Autowired
private ScanHandler scanHandler;

private WxMpMessageRouter router;

@PostConstruct
public void init() {
final WxMpInMemoryConfigStorage config = new WxMpInMemoryConfigStorage();
config.setAppId(this.wxConfig.getAppid());// 设置×××公众号的appid
config.setSecret(this.wxConfig.getAppsecret());// 设置×××公众号的app corpSecret
config.setToken(this.wxConfig.getToken());// 设置×××公众号的token
config.setAesKey(this.wxConfig.getAesKey());// 设置消息加解密密钥
super.setWxMpConfigStorage(config);

this.refreshRouter();

}

private void refreshRouter() {
final WxMpMessageRouter newRouter = new WxMpMessageRouter(this);

// 记录所有事件的日志
newRouter.rule().handler(this.logHandler).next();

// 接收客服会话管理事件
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT).event(WxConsts.EVT_KF_CREATE_SESSION)
    .handler(this.kfSessionHandler).end();
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT).event(WxConsts.EVT_KF_CLOSE_SESSION)
    .handler(this.kfSessionHandler).end();
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT).event(WxConsts.EVT_KF_SWITCH_SESSION)
    .handler(this.kfSessionHandler).end();

// 门店审核事件
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT)
  .event(WxConsts.EVT_POI_CHECK_NOTIFY)
  .handler(this.storeCheckNotifyHandler)
  .end();

// 自定义菜单事件
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT)
    .event(WxConsts.BUTTON_CLICK).handler(this.getMenuHandler()).end();

// 点击菜单连接事件
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT)
    .event(WxConsts.BUTTON_VIEW).handler(this.nullHandler).end();

// 关注事件
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT)
    .event(WxConsts.EVT_SUBSCRIBE).handler(this.getSubscribeHandler())
    .end();

// 取消关注事件
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT)
    .event(WxConsts.EVT_UNSUBSCRIBE).handler(this.getUnsubscribeHandler())
    .end();

// 上报地理位置事件
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT)
    .event(WxConsts.EVT_LOCATION).handler(this.getLocationHandler()).end();

// 接收地理位置消息
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_LOCATION)
    .handler(this.getLocationHandler()).end();

// 扫码事件
newRouter.rule().async(false).msgType(WxConsts.XML_MSG_EVENT)
    .event(WxConsts.EVT_SCAN).handler(this.getScanHandler()).end();

// 默认
newRouter.rule().async(false).handler(this.getMsgHandler()).end();

this.router = newRouter;

}

public WxMpXmlOutMessage route(WxMpXmlMessage message) {
try {
return this.router.route(message);
} catch (Exception e) {
this.logger.error(e.getMessage(), e);
}

return null;

}

public boolean hasKefuOnline() {
try {
WxMpKfOnlineList kfOnlineList = this.getKefuService().kfOnlineList();
return kfOnlineList != null && kfOnlineList.getKfOnlineList().size() > 0;
} catch (Exception e) {
this.logger.error("获取客服在线状态异常: " + e.getMessage(), e);
}

return false;

}

protected MenuHandler getMenuHandler() {
return this.menuHandler;
}

protected SubscribeHandler getSubscribeHandler() {
return this.subscribeHandler;
}

protected UnsubscribeHandler getUnsubscribeHandler() {
return this.unsubscribeHandler;
}

protected AbstractHandler getLocationHandler() {
return this.locationHandler;
}

protected MsgHandler getMsgHandler() {
return this.msgHandler;
}

protected AbstractHandler getScanHandler() {
return scanHandler;
}

/**

• 为生成二维码准备ticket
• @return
  */
  public WxMpQrCodeTicket generateTicketForTwoDimensionCode(Long customerId) throws WxErrorException {
  //永久二维码
  return this.getQrcodeService().qrCodeCreateLastTicket(customerId.intValue());
  //临时二维码
  //return this.getQrcodeService().qrCodeCreateTmpTicket(customerId.intValue(), 2592000);
  }
  }