In this lesson you will learn to make a complaint
课上内容（Lesson)
词汇（Key Word ）
reception desk 接待处，前台
cabin crew 乘务组
scratch n.抓痕；划痕
appliance n. 器具；器械；装置；应用
pollute vt. 污染；玷污；败坏
environment n. 环境，外界
cockroach n. [昆] 蟑螂
responsible adj. 负有责任的，需承担责任的 # responsibility n.责任
annoyance n. 烦恼；可厌之事；打扰
insult vt 侮辱，冒犯
relief /rɪˈliːf/ n.解脱，轻松，宽慰
fatigue /fəˈtiːɡ/ n.疲劳，劳累
face-to-face adv. 面对面地
complain to sb. about sth. 向某人抱怨某事
improve to make something better e.g. What is the best way to improve my English?
misunderstanding an understanding of something that is not correct e.g. There is misunderstanding between us in communication.
propose plan;advise e.g. I propose to spend more time on learning
compromise /ˈkɑːmprəmaɪz/ a middle way between two extremes e.g. People often compromise on marriage
mutual /ˈmjuːtʃuəl/ people have same sth; e.g. we have mutual habby
句型（Sentences）
1. I promise you we'll check the settings and get back to you immediately. # 我保证
2. I am having problems with my Internet connection # 我有一些问题
3. Well, yes, but the troubleshooting section was no help # 完全没有帮助
4. Good.That's what I wanted to hear. # 那正是我想听的
* 常用短句
/æz/ As you know, we have a new customer database. # Giving information that is already common knowledge;
So the purpose /ˈpɜːrpəs/ of today is for you to start to become familiar with it. # Explaining what is going to happen # puropose 目的； famillar with it 熟悉它
As I said the good news is ... # Repeating something you have already said
In other words, we should ... # Explaining something in a different way
语法（Grammar）