Text|Mantis Finance (TanglangFin)
Author|Chen Miao
At present, the trend of in-depth integration of digital technologies such as artificial intelligence and big data with the real economy has become increasingly obvious, and digitalization and intelligence have become new engines for high-quality development. When the times are facing new changes, social development will be purely pursuing technological progress, and will also pay more attention to the release of humanistic values.
Prior to this, Qingdao’s smart city construction focused on 23 “aging-appropriate” measures to meet the daily needs of the elderly in the digital age, so that smart city construction has a sense of temperature; during the two sessions, Lei Jun and other NPC deputies also paid more attention to technology The balance between progress and humanistic care is proposed to guide and encourage the whole society to jointly promote the development and promotion of smart technology for the elderly, and make technology more warm.
At the market level, Ping An Group puts forward the "Five Hearts" slogan, and first summarizes and puts forward the goal of "creating technology with temperature" as its corporate development goal. Ma Mingzhe, the leader and chairman of the Ping An Group’s Party Building Work Leading Group, said that companies should "have the original intention of serving the country’s real economy and safeguarding the people’s livelihood, the love of corporate social responsibility, the peace of mind of providing quality financial products, and creating simplicity and convenience for customers. The comfort of service and the warm heart of finance plus medical health, with the safety of the "five hearts", create a warm finance, make good use of the power of financial technology and medical ecology, and help people realize their pursuit of a better life."
Therefore, as a sub-brand of Ping An, Ping An Smart City has always adhered to the full practice of the slogan of “Five Hearts” and “Sense of Responsibility”, “Sense of Happiness”, “Sense of Security” and "Sense of temperature" and "sense of gain" are the top priority for enterprises, which are integrated with the construction of smart cities.
It is precisely because of the pursuit of the "five senses" that the "five hearts" of the market and enterprises can be seen, and the advanced ideas of safe construction of smart cities have finally been rolled out.
Pursuing "responsibility" is the original intention of "repaying the country"
As far as the country is concerned, the construction of smart cities involves multiple systems such as people's livelihood, industry, environment, and ecology, and is a major country's important weapon. Market builders should have a high sense of responsibility for serving the country, serving society, and serving entities, maintain their original intention of returning to the country, release corporate value to reality, innovation, and forward, and do a good job in the construction of all aspects of the urban system.
IDC summarized this: “Whether it is playing a core supporting role as a platform manufacturer or making a single-point breakthrough as a segmented field manufacturer, it is necessary to constantly adapt to changes in urban management models, and empower urban management and urban services through technology to help Promote the realization of the four goals of'strengthening government, benefiting the people, developing industry, and livable'."
It can be seen that the construction path of smart cities is gradually implemented, and the goal orientation is becoming clearer. The 12 smart city award categories in the Asia-Pacific region selected by IDC each year further show this trend, including various key areas such as administration, citizen participation, digital interconnection, education, public health and social services, and public safety. It is the core direction of the current smart city construction.
Under this guidance, the market benchmark has also found a firm "foothold." In February this year, CCTV's "News Broadcast" focused on reporting that Shenzhen and Safe Smart City jointly launched a series of "Cloud New Year" activities, such as Cloud New Year, Cloud Travel, and Cloud Learning. They praised the cooperation between the two to integrate technology into society, into tradition, and technology. Good feedback from the implementation of the results to the realities of the society.
In the past year, Safe Smart City has won 14 awards including "Leading Smart City Service Provider in Asia Pacific in 2020", "Leading Smart City Solution Provider in China in 2020", etc., including education, Medical, government affairs, civic services, transportation, environmental protection, elderly care and other fields.
Therefore, with the deepening of the development of smart cities, the requirements for smart city builders are also higher-a high sense of responsibility and a constant desire to return to the country are necessary to allow technology to release more humanistic value.
The pursuit of "happiness" is the love of "peace and health"
As far as society is concerned, smart cities should put people's livelihood first. The foundation of people's livelihood is the people's happiness, which needs to be built on the basis of safety and health. Therefore, Ping An is sure that companies facing the market and serving the people should cherish a love, firmly pursue a sense of happiness, and provide the society and users with a guarantee of safety and health.
Xu Chaolong, director of the Zhuhai Municipal Health Bureau, once said, “Improving the public health emergency management system is imminent. It is hoped that with the blessing of artificial intelligence, big data and other new technologies, Zhuhai’s public health emergency management platform can play a "prophet, precedent, and advance. "To create a centralized, unified, intelligent and efficient public health emergency command system."
Subsequently, Ping An and the Zhuhai Health Bureau took the lead in releasing a prefecture-level public health monitoring and early warning platform on the Zhuhai line, which became the "smart center and cloud brain" in the fight against the epidemic. It is reported that the platform can update the latest nucleic acid testing situation in Zhuhai every 5 minutes, and can query new and accumulated new crown pneumonia epidemic data, providing various data references for the anti-epidemic work.
In addition, Ping An has always adhered to technology empowerment + health care services for the health sector, and gradually created the “1371” based on the concept of “intelligent health supervision, professional health services, and comprehensive doctor empowerment”. "Integrated smart medical solutions, namely "one capability platform" with smart big data platform as the core, "3 business scenarios" for the government, residents, and doctors, forming public health emergency management, smart imaging, and AskBob doctors Station, CDSS, regional chronic disease intelligent management, clinic service and supervision, Internet medical service and supervision and other "7 major application services", as well as "1 supervision platform" for comprehensive management of the whole industry, to promote technology-enabled health care in an all-round way .
It is through the concrete implementation of these actions that Ping An continues to release the value of smart city construction to the outside world through practical applications and government-enterprise cooperation, focusing on the pursuit of people’s "happiness", and relying on technological empowerment to bring safety and health to users. Guarantee and witness the love that Ping An has always felt.
The pursuit of "security" is the peace of mind of "trust and worry-free"
As for the market, the long-term development of an enterprise is inseparable from the support of users, and this support must be built on absolute trust. Users have a sense of security, rest assured about the enterprise, rest assured about the product, and rest assured about the service, the enterprise can develop with peace of mind, that is, trust can be worry-free.
The construction of a smart city is even more inseparable from this support. Urban systems involve all aspects, and technological advancements and applications provide the market and users with the necessary information security and protection. Therefore, relying on cutting-edge technology to ensure the sense of security of both parties has become a path for Ping An to continue to advance and polish.
Currently, Shenzhen is actively exploring and advancing the implementation of the integrated application of electronic business licenses and electronic seals. Ping An actively responded and took the lead in creating the "Ping An Easy Sign" electronic seal platform, becoming one of the first companies to use electronic seals.
At present, Ping An’s more than 10,000 physical seals have all been cancelled and converted into electronic seals. The group and its subsidiaries have a total of tens of thousands of electronic seals. There are more than 2,000 electronic seals owned by entities or branches registered in Shenzhen alone. The number of electronic seals internally and externally is about 700 million times throughout the year.
The reason why the electronic seal can be transferred so comprehensively is that technical support is the source of Ping An’s “sense of security”. It is reported that the platform uses nationally recognized SM2 encryption algorithms, CA certification services, and time stamp services to provide legal compliance protection for electronic signatures. It also uses eID as a means of personal privacy information protection to provide effective evidence support for legal proceedings. At the same time, in the authorization process, Ping An also uses blockchain technology for encryption to ensure its security and prevent tampering, and uses uniqueness to achieve the traceability of the entire process to ensure the security of information from all parties.
It is true that through technology overweighting to provide market users with a sense of security, what Ping An hopes is that the market will go from trusting Ping An’s technology to trusting Ping An’s products, and finally to trusting Ping An’s brand, so that both parties have no worries, one side can provide services with peace of mind, and the other Enjoy the service at ease and form a benign closed loop.
The pursuit of "temperature sense" is the comfort of "people-oriented"
As for users, the main body of smart city services is "people", who are the foundation of the city system and social ecology. Enterprise services and technological advancement should be people-oriented to make development more warm.
How to put people first? Ping An believes that the most direct feeling should be to make "people" feel comfortable in the process of receiving services. Therefore, in the construction of smart cities, safe smart cities will shift more perspectives to "people".
At present, in Shenzhen, the "iShenzhen" App created by Safe Smart City has achieved the city’s handheld handling of more than 95% of personal matters and more than 70% of corporate matters. To achieve more than 500 items, increase the efficiency of Shenzhen's civil affairs by 60%, and save 2 hours per capita working time;
In Zhuhai, the "Zhuhai" platform has launched more than 900 full-chain public services, life services and government services, providing many conveniences for the daily lives of local people. Among them, the Zhuhai Municipal Committee of the Political and Legal Affairs of the Communist Party of China, the Nanfang Daily, organized by the Nanfang Daily Office in Zhuhai City, "Linkage Integration and Coordination Governance-Zhuhai City Region Social Governance Innovation Project Cultivation Action" shortlisted online voting activities, "the most Zhuhai "Urban life service also won the first place in the government governance category, with a total of 15,585 votes, becoming the best presentation of the benchmark for building a "people-oriented" smart city.
It is not difficult to find that among the many service applications, the local government and Safe Smart City are paying more and more attention to people’s experience as a measure of smart services, constantly polishing products and services, iteratively upgrading efficient and convenient applications, and providing people with more comfortable services. , Making technology more warm.
The pursuit of "a sense of gain" is the heartwarming of "accompanying growth"
As for the future, long-term cities, enterprises and people need to constantly pursue "sense of gain", that is, to continuously obtain new achievements, new values and new feedback in the process of growth. Therefore, regardless of whether it is for smart cities or for corporate services, user-oriented, we should pay attention to the sense of gain of the people.
The growth of people supports the development of enterprises, which in turn promotes the continuous evolution, iteration, and sustainable development of the urban system. For Ping An, more than 30 years of development is the two-way companionship and growth of enterprises and users. On the new journey of building a smart city, Ping An will also continue to accompany the growth of users with technology and services, and promote the release of corporate value through the realization of personal value.
In this regard, based on Ping An’s core technologies in AI, big data, and cloud computing, Ping An Zhiniao has created a “platform + content + operation” one-stop service model to provide enterprises and institutions with integrated solutions for intelligent training and provide individuals with Lifelong learning services. At present, the platform has served more than 55 million cumulative users, 1500+ corporate organizations, and more than 1.16 billion participants in the platform.
The comprehensive market coverage allows Ping An Zhiniao's training model to be verified, which in turn has become a key weapon for promoting regional talent development. In Shenzhen, Ping An Zhiniao has begun to provide Shenzhen Human Resources and Social Security Bureau with Shenzhen-based training subsidy supervision services. It has realized the online entire process of corporate training filing, employee training, data verification, subsidy application and issuance. While employees can enjoy the policy warm-hearted service as soon as possible, it also comprehensively improves the service efficiency of the human resources department.
Creating a self-contained learning and growth service is a guide for Ping An to accompany the growth of customers, and for the construction of a smart city, it is a support to promote the healthy development of society. At the same time, accompany growth is two-way. Paying attention to the "sense of gain" of enterprises and customers, cities and people will become the key to promoting future development.
With five hearts, build a smart city with temperature
Nowadays, continuously improving the people's sense of gain, happiness, and security is an important focus of our country's deepening of reform in the new era. In the process of building a smart city, in the face of more specific, complex and diverse public needs and social factors, builders need to pursue, in addition to "happiness", "security", and "sense of gain", there are also "sense of responsibility" and "sense of gain". "Temperature" requires more awareness and understanding of the hidden social needs, market needs and personal needs behind it.
It is not easy to perceive and understand these needs. Ping An puts forward the "Five Hearts" slogan to encourage companies to empathize in all aspects, think about what users think, and be user-oriented. This is not only the key to enterprise development, but also the construction of a smart city. The first condition.
Cities are the crystallization of human civilization, not the result of technology stacking. Safe Smart City adheres to the "Five Hearts" slogan. It is in the long-term process of exploring and constructing smart cities to realize that a city that is not built with care may be modern or high-tech, but it will eventually be cold and without temperature. of.
This is not in line with the standard path of human civilization and urban evolution. Only by using the "five hearts" to perceive and understand can we realize the dual release of scientific and technological value and humanistic value, and build a modern city that is compatible with the sense of science and technology and the sense of temperature.
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