111.
The customer rejects a deliverable because it does not meet the agreed quality specifications, the project team investigates the issue and determines that there is a problem with the part supplied by the supplier, the supplier refuses to correct the situation. What should the project manager review?
A.
Service level agreements with suppliers
B.
Procurement Management Plan and Contract Agreement
C.
Internal Quality Assurance Report
D.
Resource management plan
112.
The functional manager of a key project resource notifies the project manager that the resource has serious concerns about the direction and schedule of the project. This information came as a surprise to the manager, as the problem had not been expressed in any of the recent team meetings. What should a project manager do?
A.
Communicate to this key resource the importance of following the communications management plan to effectively resolve the issue
B.
Conduct an action to better understand the resource's concerns and develop a plan to address them
C.
Add these concerns to the issue log and discuss them at the next project status meeting
D.
Meet with the key resource and the functional manager to discuss their concerns
113.
During the user acceptance phase of a project, some users complained that their expectations were not met. What should the project manager do differently beforehand?
A.
Consider stakeholder feedback
B.
Perform risk assessment
C.
Implement conflict management techniques
D.
Establish a professional relationship with the user
114.
A stakeholder requests more frequent and detailed updates on project status. This stakeholder also expressed interest in assisting with the project. What should the project manager do next?
A. Send detailed status report and update stakeholder register as soon as possible
B.
Include the stakeholder in all detailed project status communications and update the stakeholder's involvement level to Support
C.
Meet with the team to review the stakeholder register and reassess roles and reporting requirements
D.
Update detailed status reports for all stakeholders with the same level of involvement
115.
A company’s competitor has introduced a new solution to the market and the company’s CEO decides to create a program to evaluate the impact of the solution and quickly implement a similar product to retain existing customers . There is little information about a competitor's new solution, and the sponsor must address the demand as soon as it becomes available. When developing a project charter, what should the project manager suggest to the sponsor?
A.
Define a multi-phase project in the project charter, addressing each new requirement in phases
B.
Review with key stakeholders the feasibility of using an adaptive approach in this project
C.
Develop a charter for the project, only to identify, list and prioritize the various requirements, and then implement these requirements in subsequent projects
D
Use small increments to improve existing functionality of the current service based on identified needs
116.
In order to expand its customer base, a company considers setting up overseas branches. Project sponsors want justification for the investment. What should a project manager do?
A.
Meeting with project stakeholders
B.
Developing a business case
C.
Conduct a cost-benefit analysis
D.
Drafting the project management plan
117.
During the project execution phase, conflicts arise among team members due to lack of commitment and indifference to results and responsibilities. The cost performance index started to decline. What should a project manager do?
A.
Encourage constructive discussions, hold meetings with the team to address the plausibility of project goals, and conduct regular team performance reviews.
B.
Escalate the situation to the Steering Committee.
C.
Encourage constructive discussion, add the conflict to the issue log, and document corrective actions.
D.
Discuss the issue with management and colleagues and update lessons learned.
118.
A project manager is working on a project related to
IT
system development. A team member who installed the server asked the project manager if he could order a server with a faster processor than originally planned. This server is from the same manufacturer and costs about the same. Subject matter experts analyze and determine that corrective action and change management procedures have been followed. What should the project manager do next?
A.
Update issue logs, change requests and work performance data
B.
Approve change requests, update the project management plan and evaluate enterprise environmental factors
C.
Update project documents, project management plans, and work performance reports
D.
Communicate with stakeholders, update the changelog, and implement the change
119.
A senior project manager is instructing a new project manager to close project activities. What should a senior project manager list as a key benefit when documenting final project activities?
A.
Provide case studies and customer references
B.
Allow final product delivery and quality analysis
C. Provide lessons learned and historical information
D.
Allow to provide invoice and receive final payment from customer
120.
A new feature is approved for a software development project. Three weeks after the feature was approved, a team member learned that development of the new feature had gone over budget. What should the project manager do next?
A.
Accept the budget overrun because the feature has been approved
B.
Stop developing new features
C.
Submit a change request
D.
Update the cost baseline
