Customers in the financial industry hope to provide customers with more efficient, relaxed, pleasant and personalized service experience. By introducing AI capabilities, future contact centers can improve customer experience, optimize customer service processes, personalize and contextualize customer service, and improve customer satisfaction and loyalty. As a means and tool for remote interaction between customers and financial institutions, the customer contact center not only provides efficient and convenient customer service for financial institutions, but also becomes an important tool for financial institutions to achieve customer relationship management, marketing and risk control.
For this event, we have specially invited experts and partners related to contact center solutions of Amazon Cloud Technology to share the experience and practice of building a contact center in the financial industry live online at 20:00 on July 26, 2023. Welcome Customers who are interested in the topic are encouraged to sign up.
Through this activity, you will get the following benefits:
Industry trends and development: The audience can learn about the latest developments, growth trends and development prospects of financial companies in the field of user experience improvement, as well as the key role of the contact center in this process.
Technical analysis: The seminar will explain the relevant technical principles of the contact center, such as artificial intelligence, global communication, etc., and discuss how they can help the business development of financial companies.
Successful cases: Through specific successful cases, the audience can understand the actual application effect and value of the contact center in the business of financial enterprises.
Compliance Information: The seminar will introduce compliance requirements related to financial enterprise business and contact centers, and help the audience understand industry regulation and compliance requirements.
Scan the QR code in the poster or click "Read the original text" to learn more about the event, and sign up on the "code"!
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