Information strategy system
Enterprise strategic planning uses opportunities and threats to evaluate the current and future environment, evaluates the current situation of the enterprise with advantages and disadvantages, and then selects and determines the overall and long-term goals of the enterprise, and formulates and chooses an action plan to achieve the goals.
Information system strategic planning focuses on how to support the operation of business processes through information systems, and then realize the key business objectives of the enterprise .
The strategic planning of an enterprise information system can be divided into the following three stages:
1. Focus on data processing and focus on the needs of functional departments.
2. Focus on the internal MIS of the enterprise
and focus on the overall needs of the enterprise. Become the core, around the strategic needs of the enterprise
Customer Relationship ManagementCRM
- Take the customer as the center, improve customer satisfaction and increase customer loyalty. CRM is an integrated information management system, which stores the information of the company's existing potential customers, and automatically processes the information to generate a more humanized market management strategy.
The main modules of the CRM system are: sales automation, marketing automation, customer service and support, business intelligence
CRM functions:
- Customer service: it is the key content of CRM, and the service provided to customers can improve customer loyalty
- Marketing: including business opportunity generation, business opportunity acquisition and management, business activity management and telemarketing, etc.; the interaction between salespersons and potential customers, developing potential customers into real customers and maintaining their loyalty are the core factors that make enterprises profitable
- Shared customer database: It is an important information resource of the enterprise, which connects marketing and customer service, and is also the basis and support of CRM
- Analytical ability: CRM is an important aspect because it has the analytical ability to maximize customer value
Marketing and customer service are the pillar functions of CRM
supply chain management SCM
It is an integrated management idea and method, which effectively integrates suppliers, manufacturers, warehouses and stores to generate commodities and effectively controls them in order to minimize system costs while meeting service level requirements. And a set of management methods to manage all kinds of information flow, capital flow and logistics, and deliver the right quantity of goods to the right place at the right time.
- Customer-centric
- Integrated management
- Scalability Management
- cooperative management
- multi-level management
Supply chain nodes: suppliers, manufacturers, distributors, retailers, warehouses, distribution centers, customers, etc.
SCM includes five basic contents of planning, purchasing, manufacturing, distribution and return
Enterprise Application Integration
- Indicates integration, that is, interface integration, black box integration
- Data integration, white box integration, logically or physically centralizes data from different sources, formats, and characteristics, so as to provide enterprises with comprehensive data sharing, such as data warehouses
- Control integration (function integration, application integration): black box integration, business logic level integration
- Business process integration, that is, process integration, is the most thorough and comprehensive integration.
Enterprise information integration is divided into: enterprise internal information integration and external information integration
e-commerce
Entities participating in e-commerce include: customers, merchants, banks, certification centers
, transaction objects, e-commerce models include: B2B, B2C, C2C, O2O
Soft test-system architect knowledge points extraction-system architect tutorial (2nd edition)
- Chapter One Introduction
- Chapter 2 - Basic knowledge of computer systems (1)
- Chapter 2 - Basic knowledge of computer systems (2)
- Chapter 3 - Basic knowledge of information systems
- Chapter 4 - Basic Knowledge of Information Security Technology
- Chapter 5 - Basic knowledge of software engineering (1)
- Chapter 5 - Basic knowledge of software engineering (requirements engineering and system analysis and design)
- Chapter 5 - Basic knowledge of software engineering (software testing, clean room software engineering, component-based software engineering, software project management)
- Chapter 6 - Basic knowledge of database design (basic concepts of database, relational database)
- Chapter 6 - Database Design Basics (Database Design)
- Chapter 7 - Basic knowledge of system architecture design (architecture-based software development method)
- Chapter 7 - Basic knowledge of system architecture design (architecture style, reuse)
- Chapter 8 - System Quality Attributes and Architecture Evaluation
- Chapter 9 - Software Reliability Fundamentals
- Chapter 10 - Evolution and Maintenance of Software Architecture
- Chapter Eleven - Future Information Technology
- Chapter 12 - Information System Architecture Design Theory and Practice
- Chapter 13 - Hierarchical Architecture Design Theory and Practice
- Chapter Fourteen - Cloud Native Architecture Design Theory and Practice
- Chapter 15 - Service-Oriented Architecture Design Theory and Practice
- Chapter 16 - Embedded System Architecture Design Theory and Practice
- Chapter 17 - Communication System Architecture Design Theory and Practice
- Chapter 18 - Security Architecture Design Theory and Practice
- Chapter 19 - Big Data Architecture Design Theory and Practice
- [Supplement to the new version of the system architecture] - Embedded Technology
- [Supplement to the new system architecture] - Embedded software
- [Supplement to the new version of the system architecture] - seven-layer model
- [Supplement to the new version of the system architecture] - transmission media, subnetting
- [Supplement to the new version of the system architecture] - basic knowledge of information systems