1 Knowledge related to performance domain
1.1 CCB
The decision-making body of the change is: CCB.
Members: The CCB is composed of multiple people involved in the project, usually including decision-makers from the client and the implementer.
Responsibilities: CCB is a decision-making organization, not an operating organization. Usually, CCB’s job is to decide whether the project baseline can be changed through review methods, but does not provide a change plan. .
1.2 Change Manager
The person in charge of change management, also known as the change manager, is usually the person in charge of the change management process solution. His main responsibilities include:
①Responsible for the results of the entire change process solution; a>
② Responsible for the monitoring of the change management process;
③ Responsible for coordinating relevant resources to ensure that all changes operate smoothly according to the scheduled process;
④Determine the type of change, organizational change plan and schedule;
⑤Manage the schedule of change;
⑥Review and close after the change implementation is completed; ⑧ May participate in the risk assessment and approval of changes in the form of step-by-step approval or team meetings.
⑦ Be responsible for changes and have corresponding authority;
1.3 Who are the personnel and responsibilities involved in the change?
People involved: Project Manager and CCB, Change Management Lead, Change Requestor, Change Implementer and Change Advisory Board.
- Change management leader
The change management leader is also called the change manager. He is usually the person in charge of the change management process solution. His main responsibilities include: ①
Responsible for the results of the entire change process plan; ② Responsible for monitoring the change management process; ③ Responsible for coordinating relevant resources to ensure that all changes operate smoothly according to the predetermined process; ④ Determine the type of change, Organizational change plan and schedule; ⑤ management change schedule; ⑥ review and closure after the change implementation is completed; ⑦ assume responsibility for the change and have corresponding authority; ⑧ can > Be able to participate in the risk assessment and approval of changes in the form of step-by-step approval or team meetings. - Change requester
The change requester is responsible for recording and submitting change requests, specifically: ①Submit preliminary change plans and plans; ②Initial evaluation
Risks and impacts of change, set appropriate change types for change requests; ③ Have ability requirements for understanding the change process, etc. - Change Implementer
Change Implementer needs to have the technical ability to implement the content of the change plan, and is responsible for implementing specific change tasks in accordance with the implementation plan
service. - Change Advisory Committee
The Change Advisory Committee is responsible for approving major changes, providing professional advice and auxiliary approval, specifically: ①In emergency changes
When necessary, the authorized person exercises approval authority; ② Regularly listen to the change manager's report, evaluate the implementation of change management, and make improvement suggestions when necessary
etc.
2 What is the performance domain?
Stakeholders, team, development method and life cycle, planning, project work, delivery, measurement, uncertainty, these 8 factors
are closely related to performance, we call them for the performance domain.
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3 Stakeholder Performance Domain
The Stakeholder Performance domain involves activities and functions related to stakeholders. During the entire life cycle of the project, effective execution
The expected goals that can be achieved in this performance area mainly include:
①Establishing ②Stakeholders; ③Stakeholders who support the project , and from which ; ④Stakeholders who oppose the project have consequences for the project. Throughout the project life cycle, in order to effectively execute the stakeholder performance domain, the project manager needs to focus on promoting stakeholder participation. 高效的工作关系认同项目目标提高了满意度收益没有负面影响
3.1 Interaction with other performance domains
Much of the project work revolves around promoting stakeholder engagement, communicating with stakeholders, and engaging stakeholders.
In many aspects of a project, some stakeholders can help reduce project uncertainty, while others may increase uncertainty. The main project work that stakeholders participate in includes:
① Define requirements and scope for the project team, and prioritize them;
② Participate in and formulate plans;
③Determine the acceptance and quality standards for project deliverables and project results;
④Clients, senior managers, project management office leaders or program managers and other stakeholders People will focus on the measurement of the performance of the project and its deliverables.
3.2 Execution effect check
During the entire life cycle of the project, the project manager and the project team need to check the implementation effect of the stakeholder performance domain
to ensure that it is implemented effectively and achieves the expected goals. The method for performing performance checks is shown in the table.
| expected goals | Indicators and inspection methods |
|---|---|
| Build productive working relationships | Continuity of stakeholder participation: Measure the continuity of stakeholder participation through observation and recording. |
| Stakeholders agree on project goals | Frequency of changes: A large number of changes or modifications to the project scope or product requirements may indicate that stakeholders are not involved or are inconsistent with project goals |
| Stakeholders who support the project increase satisfaction and benefit from it; stakeholders who oppose the project have no negative impact on the project | • Stakeholder Behavior: Stakeholder behavior can indicate whether project beneficiaries are satisfied and supportive of the project, or whether they are opposed to the project • Stakeholder Satisfaction: Yes Determine stakeholder satisfaction through surveys, interviews, and focus groups, and determine whether stakeholders are satisfied and supportive, or whether they are opposed to the project and its deliverables • Stakeholder related Issues and Risks: A review of the project issue log and risk register can identify issues and risks relevant to individual stakeholders |