Easy access to IT service management! Helping direct user interaction with the IT help desk!
Although the service desk team has been expected and encouraged users to solve IT problems through self-service portal, still has most of the users always adhere to the traditional way - to call the IT help desk or directly at her door. Can not deny that traditional methods can solve customer problems immediately, but it brought a lot of bad effects, such as directly reducing the overall efficiency of the help desk, the daily work as IT technician work order tracking and other management services change mess. Now, by ServiceDesk Plus Cloud and Microsoft Teams integration, to achieve the perfect combination of IT service management and collaboration tools, enabling users to enjoy IT service management platform at any time!
The new ServiceDesk Plus Cloud APP help your users and IT technicians who make better use of Microsoft Teams, as follows:
Work order processing in Microsoft Teams
by Microsoft Teams to complete a series of IT help desk management tasks, such as assigned, accepted, edit, delete, associated with work orders.
ServiceDesk Plus help desk to obtain information through chat robot
can perform the operation in ServiceDesk Plus help desk chat window - such as adding annotations, by extracting operational tab, assign and close work orders.
Enhanced IT Services team
implemented within the Knowledge Base search box solution, and the solution is sent to Microsoft Teams, accelerate problem resolution.
Come and experience ServiceDesk Plus Cloud + Microsoft Teams now!
Moving a finger, a few minutes the seamless integration is provided. Install ServiceDesk Plus Cloud APP from Microsoft Teams available in stores now! In ServiceDesk Plus Cloud installation process, adding ServiceDesk Plus Cloud APP for the label, to achieve access to work orders directly from Microsoft Teams. The integrated version of ServiceDesk Plus Cloud customer is free! FREE! FREE!
Visit the official website to learn more ManageEngine IT operation and maintenance management software!