Nobody Ali announced the opening of the hotel, known as the world's first to support full scene brush face hotel accommodation, smart hotel to a new round of the peak.
In this, the European hotel industry can be intelligent in-depth research and cooperation in the process, found a variety of problems encountered in the hospitality industry and services growth, hereby sort out these problems and propose solutions to rationalize the pain points.
First, the former shop: After the customer to book, how customer care?
Pain points: the lack of customer care
In general, the hotel is only scheduled to send a confirmation message. In fact the hotel can do customer care and more, such as weather alerts, local traffic alerts, or major features such as event reminders, to this warm shop before the reminder, can greatly reduce the uncertainty of the customer journey, not lower the uncertainty, the better the customer experience.
Solution: personalized customer care to remind the
scheduled time according to the customer to shop, set up automatic reminder time to remind enter the local weather, traffic and other information, a key to perform tasks outside call, you can batch automatic notification alerts to customers. At the same time 100 should robots in the process of communication with customers, not only can provide real-time information needed for local clients, but also to answer questions from customers, reduce customer uncertainty of the journey, to enhance the customer experience.
Second, when the shop: how to efficiently meet customer needs?
Pain points: off my interactive high-frequency, low service efficiency
Peak, demand room service, front desk overwhelmed. Customer inquiries or service demands, much the same, such as the consulting wifi password, confirm breakfast time, and so on. Working the front desk in a large number of repetitive work, but also to maintain full of emotion, work pressure, and low efficiency.
Solution: Smart Front, improve work efficiency front desk
It offers a variety of smart reception modes: Full AI reception; AI + reception desk listening, cut customer service support at any time; + Reception AI assisted, comprehensive knowledge maps, real-time AI prompt customers to ask questions of standardized answers and so on; turn AI Front + then the front desk, when customers call us, answer the phone by the robot first time, without having to wait for the customer, encounter problems AI can not deal with, then transfer to the front, greatly ease the pressure front desk service, service efficiency, enhance customer stay.
Third, after departure: how to retain clients, build customer loyalty?
Pain points: Member weak management, difficult to cultivate loyal customers
Compared to other consumer goods, hotel accommodation is in fact relatively low frequency, such as APP to guide customers into their own self-channel reservation, the customer once the order is completed, scheduled to open next may be a long interval.
Solution: smart labels, enabling personalized marketing hotel / service
After the EU can provide a complete set of intelligent customer-out service programs, such as boot praise, regular customer satisfaction surveys, promotions remind old customers to activate, etc., and can communicate according to the situation with the customer, the customer marked with different labels, hotel easy to fine management customers to develop personalized marketing programs to help hotels retain more customers, transforming secondary consumer, customers realize closed-loop management.
The hotel industry with the industry pain points are as follows:
1, concentration-out time: usually 11:00 to 14: 00, is a customer-out of the peak of the hotel one by one to make a call from aphrodisiac, concurrent pressure.
2. labor-intensive, difficult to recruit people, management is difficult, costly
Solution: high efficiency and low cost, enabling hotel operation and management
First of all, Europe can be a smart phone robot average daily outbound / Front 600 to 1200 times the customer calls, the equivalent of six work the front desk, the employer can effectively alleviate the tense situation, saving labor costs 72%;
secondly, for training costs the problem of high and lower European energy intelligent robot voice telephony prices and costs, and to provide assistance and training AI robot, dramatically reducing training costs.
Intelligent robots have shine and marketing services, has now become the most popular artificial intelligence industry, the major industries in the case of the use of intelligent robots transformation, as a veteran of the hotel industry also needs a business intelligence blessing for themselves.