For example: "The report of photocopying."
5W2H
- Who: Zhang
- What: Copy Report
- How: High-quality copying
- When: before work
- Where: General Manager's Office
- How many：2份
- Why: a reference to the customer
Finishing:
"Please will you two copies of the report, sent to the general manager's office to the general manager before work. Please pay attention to the quality of the copy, the general manager to bring customers for reference."
Three uses:
The first: find the problem:
What: what happened
Where: what the problem is found
When: when did it happen, how long
Who: Who and related
How much: there are no quantitative indicators can be reacted problem
Why: What is the reason
The second: transformation and innovation
This problem around seven layers expand, even on a question seven problems, continue in-depth four levels, look for opportunities for innovation.
For example Why: "establish a former employee club"
One: because you want to keep in touch with former employees and
Second floor: former employees want to help promote their products, recommend the staff, to the new product comments
Three layers: a more appropriate method to achieve the goal of the CPPCC have it? Such as inviting real impact in the big cattle
Four layers: Why do appropriate? Avoid ineffective communication
Result: The setting "Honorary Consultant" program.
Third: assigning tasks
"L, the boss wants to improve the club's operations staff before, you help me investigate the status quo, lists 10 bit, 10 shortcomings tomorrow 16:00 to report to my office. You can find Z give you a hand."