2019.4.30
确定需求应从分析下列哪一项的信息开始？
A．项目章程和利害关系者登记簿
B．利害关系者登记簿和项目范围说明书
C．组织过程资产和项目范围说明书
D．项目章程及问卷或调查
答案：A。考收集需求的输入，参考项目章程和干系人登记册。
2019.4.30每日一题
A project is near closure, and the developer has finished product development. The project
sponsor now wants the project manager to deliver the product ahead of schedule. What should
the project manager do?
A. Ask the sponsor to withdraw the request.
B. Hold a stakeholder meeting.
C. Deliver the product as originally scheduled.
D. Have the developer start project wrap-up activities, and prepare to deliver ahead of
schedule.
项目接近尾声，开发人员也已完成了产品的开发。项目发起人要求项目经理提前向客户
交付该产品。项目经理应该怎么做？
A.找项目发起人谈话试图说服他收回请求。
B.召开干系人会议。
C.仍按原计划发布产品。
D.让开发人员展开项目的收尾工作，准备提前交付。
答案：D
解析：项目已经完成项目产品需求，可以进行提前收尾，PMI关于项目收尾的管理要求。
2019.5.5每日一题
A project member does not get along with the rest of the team, and the Projectmanager
constantly receives complaints from other team members. However, the project manager
believes that this member is a top performer and that the issue will not affect the schedule.
A. Ask team members to resolve the issue on their own.
B. Encourage the team member to improve their attitude.
C. Nothing, as it will not affect the schedule.
D. Replace the team member.
项目组的其中一位项目成员与其他项目成员都不能和睦相处，并且项目经理不断收到其他成员对该成员的投诉。但项目经理认为该成员的工作能力很好，并且该问题也没有对项目
进展造成影响。请问项目经理应该如何解决此问题？
A.让成员自己解决内部的问题。
B.找该成员谈话，提醒他修正自己的问题。
C.不做任何处理，因为没有影响项目进度。
D.替换掉该成员。
答案：B
解析：根据题意，已经有其它成员投诉，如果选择A、C解决方法是消极；选择D，过于直接，没有做多标准决策。最好的选择是B，PM与该成员进行正式的口头沟通谈话。
2019.5.6每日一题
A customer learns that a requirement will not be met unless a task that was not identified
during planning is added to the project. A team fielder successfully executes the task and later
inform the project manager during a weekly meeting. Despite the favorable outcome, the project
manager is unhappy with this information, since the task did not have the necessary approval.
What plan outlines the requirement for approval?
A. Risk management
B. Change management
C. Scope management
D. Cost management
客户意识到除非在项目中添加一项在规划期间未识别到的任务，否则将不满足要求。团
队成员成功执行了这项任务，并在之后的一次周会上通知项目经理。即使是有利的结果，但
项目经理对这个信息感到不满，因为任务没有得到必要的批准。哪一份计划概述了批准要求？
A.风险管理
B.变更管理
C.范围管理
D.成本管理
答案：B
解析：变更管理计划将对如何变更做出详细规定。
2019.5.7每日一题
Several vendors are preparing bids based on the customer’s bidding requirements. A few
hours before bid opening, the customer notifies the project manager that a bidding requirement
h changed.What should the project manager do?
A. Accept bids as originally proposed, as insufficient notice was given prior to bid opening.
B. Immediately confirm with the customer, consult with relevant specialists in the company,
report it to company leadership, and accept bids as originally proposed.
C. Accept bids as originally proposed, provide an informal verbal response to the customer's
new bidding requirement, and defer change procedures for a later date.
D. Address the customer's new bidding requirement by confirming with the customer, and
follow the processes for changing an invitation for bid.
几家供应商按照客户的招标要求准备投标，在开标前几小时，客户通知项目经理一项招
标要求有变化。作为项目经理应该如何去做？
A.客户在开标前几小时才通知，时间不够仍按原计划投标。
B.迅速与客户联系确认。同时咨询公司相关领域专家，向公司领导汇报后，按原计划正式投
标。
C.仍按原提案进行投标，在讲标时针对客户该新招标需求进行口头非正式回应，将来走变更
流程。
D. 针对客户新提出的招标要求，迅速与客户联系确认并参照招标书的变更流程进行响应。
答案：D
解析：四个选项中最专业的作法是D
项目经理在项目执行过程内，项目成员经常出现分歧，发生争执，项目一直超成本而且
进度落后。项目经理习惯按照自己的主观意见进行项目沟通，不善于听取其他项目成员意见，
同时也对项目成员建立内部学习的平台持不同意见。请问项目经理采用了哪种沟通方式？
A.互动式沟通
B.拉式沟通
C.独立沟通
D.推式沟通
答案：D
解析：推式沟通的特点之一是向特定接收方发送信息，但是不能确定信息被目标受众理解，倾向于单向沟通，比较符合本题意的描述。
2019.5.9每日一题
During a weekly project stakeholder meeting, a product support manager brings up a concern
that is important to customer satisfaction, but may require some product design changes. What
should the project manager do next?
A. Record the concern in the issue log.
B. Update the project management plan.
C. Update the risk register.
D. Create a change request.
在项目进度周会上，一位产品支持经理表达了一项对于客户满意度很重要的担忧，但是
这将需要进行一些产品设计变更，PM接下来应当怎么做。
A.将这种担忧记录在问题日志中
B.更新项目管理计划
C.更新风险登记册
D.发起一项变更请求
答案：C。
解析：产品经理表达的是一种担忧，是发现了一个新的风险，应该更新风险登记册。
2019.5.10每日一题
A project is in the user testing phase. A user suggests new functionalities. And a change
request is approved. The project team works overtime to add these functionalities, but is still
experiencing difficulty with completing the project as scheduled, The customer demands that the
project be up and running according to the original schedule.
What should the project manager do?
A. Add resources so the project can be executed as originally scheduled.
B. Redevelop the project management plan by reducing project scope.
C. Evaluate team performance and identify ways to improve.
D. Redevelop the project management plan by postponing the scheduled "go-live" date.
项目已经到用户测试阶段而用户此时提出了很多产品修改意见。并且也提交了项目变更。
尽管项团队一直在加班来满足这些新功能，但项目不能按照原定计划按时完成。客户强烈要
求项目在原时间上线。项目经理应该怎么做？
A.添加人员，使项目按照原计划执行。
B.重新制定项目计划，缩减项目范围。
C.评估团队绩效，找到改进方法。
D.重新制定项目计划，延迟项目上线时间。
答案：C
解析：变更请求遵循了变更管理流程，没有范围蔓延，不应该主动去缩减范围。进度可能会落后，看团队是否能够找到新方法压缩进度。
2019.5.13每日一题
A program manager reviews the monthly reports from four project managers.
Project manager A reports a cost variance (CV) of US$-150,000 and a schedule variance (SV) of
US$-30,000.
Project manager B reports a cost performance index (CPI) of 1.08 and a schedule performance
index (SPl) of 1.15.
Project manager C's report asks to outsource part of the deliverable to complete the project on
time. If outsourcing is used, the variance at completion (VAC) will be US$-400,000. if not, the VAC
will be US$50,000.
Project manager D reports a CV of US$-30,000 and an SPI of 0.98.
On which project should the program manager focus?
A. A
B. B
C. C
D. D
项目群经理审查四名项目经理提交的月度报告。
项目经理A报告成本偏差（CV）为-150，000美元，进度偏差（SV）为-30，000 美元。
项目经理B报告成本绩效指数(CPI)为1.08，进度绩效指数（SPI）为1.15。
项目经理C的报告要求外包部分可交付成果，以便按时完成项目。如果使用外包，则完工偏差（VAC）将为-400，000美元。如果没有外包，VAC 将为50，000美元。
项目经理D报告成本偏差为-30，000 美元，进度绩效指数为0.98。
项目群经理应该关注哪一个项目？
A.项目A
B.项目B
C.项目C
D.项目D
答案：C
解析：C项目需要做出自制或外包决策，超出项目经理决策范围，由更高一级管理层，比如项目群经理进行决策。